EMS Authorised Service Partner.
At Spalding Medical, we are proud to be the only company in the UK which are an authorised service and repair agent for EMS Shockwave devices. Our team of technicians and engineers are fully trained by the manufacturer, ensuring they possess the highest level of expertise. We have exclusive access to all OEM parts, guaranteeing that your Shockwave machine receives the premium service it deserves. Our authorised status means that we adhere to the stringent standards set by the manufacturer, providing you with unmatched reliability and quality.
Please see below, some of the benefits you will receive, when you choose Spalding Medical to service your device.
Spalding Medical – EMS Authorised Service Partner | Other Companies | ||
|---|---|---|---|
Electrical safety test | Electrical safety test | ||
Functional test | Functional test | ||
Replacement of compressor filters | |||
Access to OEM parts for compressor, unit & handpiece | |||
Fully trained engineers by EMS | |||
Access to full range of EMS service manuals | |||
Specialist test equipment | |||
EMS loan equipment | |||
Ability to reset handpiece counter | |||
Latest software updates | |||
Touchscreen calibration | |||
Access to EMS consumables | |||
Leak & pressure test on unit, compressor & handpiece | |||
Service Agreement Options
Please see below, information on the three levels of cover we offer for the EMS Shockwave machines. If you could like to discuss these in more detail or would like a quotation, please get in touch by filling in the contact form at the bottom of this page. We look forward to hearing from you.
GOLD
Pre Paid & Invoiced-
Labour & Travel
-
Functional Tests
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Electrical Safety Tests
-
1st Compressor Filter Included
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2nd Compressor Filter Included
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3rd Compressor Filter Included
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Mains Cables & Small Parts
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Priority Call Outs
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Discounted Emergency Call Out Fees
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EMS Loan Equipment
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Free Carriage For Workshop Repairs
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10% Discount On Required Parts (Excluding Handpiece)
SILVER
Pre Paid & Invoiced-
Labour & Travel
-
Functional Tests
-
Electrical Safety Tests
-
1st Compressor Filter Included
-
2nd Compressor Filter Included
-
3rd Compressor Filter - List Price
-
Mains Cables & Small Parts
BRONZE
AD-HOC - INVOICED AFTER VISIT-
Labour & Travel
-
Functional Tests
-
Electrical Safety Tests
-
All Parts Including Compressor Filters Are Charged At List Price
How to change the piston on the EMS EVO handpiece.
We have put together a short video, which details the step-by-step process on how the piston on the EMS EVO handpiece is replaced. This will allow you to correctly fit the new piston and carry on with the treatment of clients without any delay. It is a good idea to notify us of the number of shocks on the handpiece at the time of piston change, this will allow us to track the warranty of the new piston for you.
The importance of O-rings within the applicator.
The most common issues we find regarding handpieces, are that either the number of O-rings inside the applicator are incorrect or they have the incorrect sized O-rings fitted. The O-rings play an important part to protect the piston from unwanted gel entering the internals. They also ensure that the applicator sits at the required distance for the internal projectile to create the shockwave. In addition to the video above, here we have an example of a 15mm applicator for the EVO handpiece. The images show the size and number of O-rings which should be fitted, in their correct position for the 15mm applicator. Note – The smaller O-ring in the image is also the one used in between the piston and larger applicator heads. Please ensure only one of these is fitted.
Please contact us for a quotation.
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